Terms of Service

By creating a Filoow account you agree to these terms. If you're signing up on behalf of an agency, you confirm you have authority to bind that agency.

You're responsible for keeping your credentials secure and for everything that happens under your account. Tell us at support@filoow.com if you suspect unauthorised access.

Plans renew automatically each month at the price shown on your plan. New accounts get a 14-day free trial; cancel before the trial ends and you won't be charged. You can cancel anytime from the billing section of Settings — cancellation takes effect at the end of the current billing period.

We don't issue refunds for partial months. Failed payments are retried by Stripe; if all retries fail your subscription becomes inactive and your workspace is locked until billing is resolved.

Don't use Filoow to send spam, store illegal content, reverse-engineer the service, or attempt to access another agency's data. We may suspend accounts that breach these rules.

You keep ownership of everything you upload. You grant us a limited licence to store, process, and display it solely to operate the service for you and the clients you share it with.

We aim for high availability but don't guarantee uninterrupted service. Planned maintenance is announced in-app where possible.

To the maximum extent permitted by law, our total liability for any claim is capped at the fees you paid us in the 12 months preceding the claim.

We may update these terms; material changes will be announced by email at least 14 days before they take effect.

Questions: legal@filoow.com.